Serac Technologies Terms and Conditons for All Online Purchases

Effective January 1, 2009

Serac Technologies the premier provider of Oracle software licensing consulting and sales. Please read the below terms and conditions carefully as there are no exceptions. If you have any questions please call us at 888-493-4334.

All fees due shall be non-cancellable and the sums paid nonrefundable. We make no warranties for Oracle Software and are unable to accept returns or offer exchanges or credits. All sales are final.

Technical support is effective upon the date your order is accepted by Oracle. Please note: The units displayed for technical support reflect the number of licenses being supported. Oracle Technical Support pricing reflects a 12 month support period and the same level of support must be chosen for all licenses in a license set. If you do not purchase Software Update License & Support at the same time you acquire the licenses, you will be subject to a reinstatement fee before you will be able to purchase support in the future. Please review Oracle's Technical Support Policies.

Metalink access is only provided with the purchase of technical support.

Oracle provides you FREE download access for the programs in your cart from its Electronic Delivery web site at http://edelivery.oracle.com/. Please be advised that not all programs are available on all platforms. For current program availability please check the electronic delivery web site.

Note: You acknowledge that by clicking on the checkout button that Serac Technologies' delivery obligation for the software programs under this order is met by the provision of the electronic delivery website URL. In addition you agree that all fees due under this order shall be non-cancellable and the sums paid nonrefundable